Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Simply Washrooms Ltd, Unit 24, Weald Hall Farm Commercial Centre, North Weald, EPPING, Essex, CM16 6FJ, GB
Telephone: 01992 575 563
Email info@simplywashrooms.com

What information we collect, use, and why:

We collect or use the following information to provide services and goods, including delivery:

•   Names and contact details
•   Addresses
•   Purchase or account history
•   Health and safety information
•   Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

•   Names and contact details
•   Addresses
•   Purchase history
•   Account information, including registration details
•   Marketing preferences

We collect or use the following information for service updates or marketing purposes:

•   Names and contact details
•   Addresses
•   Marketing preferences
•   Purchase or viewing history
•   IP addresses
•   Website and app user journey information
•  Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interest in the provision of workplace hygiene services

Where we get personal information from

• People directly
• Publicly available sources
• Third-party marketing data providers

How long we keep information
Data is only stored for as long as it is required to deliver our goods or services or as required by law.

Who we share information with
Data processors:

Google
This data processor does the following activities for us: Managed email and document services

Oneserve Limited
This data processor does the following activities for us: Operational data processing

Quickbooks
This data processor does the following activities for us: Payroll services

Freshworks
This data processor does the following activities for us: Electronic helpdesk services

Quick Consign
This data processor does the following activities for us: Compliance document service

Citation Ltd
This data processor does the following activities for us: HR services

Monday.com
This data processor does the following activities for us: Work management and CRM services

Others we share personal information with:

•   Organisations we need to share information with for safeguarding reasons
•   Relevant regulatory authorities
•   Publicly on our website, social media or other marketing and information media (where appropriate)
•   Debt collection agencies

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 31 July 2024

Cookies Policy

Simply Washrooms Ltd (“us”, “we”, or “our”) uses cookies on the www.simplywashrooms.com website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How Simply Washrooms Ltd uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

• To enable certain functions of the Service
• To provide analytics

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

• Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service
• Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them

Examples of cookies used

The Service currently uses the following 4 cookies to help in the running and management of the Service.

_ga, _gat, gid

These 3 cookies are used for Google Analytics.

PHPSESSID

Is to remember personalised preferences, it expires after the visitor’s session on the website.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US

For any other web browser, please visit your web browser’s official web pages.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org/

Last updated: 31 July, 2024