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Let us take you on the Simply Washrooms journey….

Let us take you on the Simply Washrooms journey….

I was chatting with a customer recently over a coffee about the importance we place on our service. During our chat they made a very interesting observation ‘we obviously value the service we get from the field team but for us, it’s the whole Simply Washrooms customer experience.’

Back at the office I took a moment to reflect on their comment. It’s something we know our customers value and something we’ve worked very hard to achieve – a great customer experience.

As an independent, it’s important our customers feel valued across every stage of their Simply Washrooms experience. In fact, the way we think and value our customer journey has a profound impact on how we look at our business.

For us, creating a great customer experience is all about our people, our service and building a positive connection at every touch point. This starts from the moment we first speak with you and spans our entire Simply Washrooms team – from our knowledgeable sales team to our friendly and professional support and field service teams.

We also put in place comprehensive procedures and systems to ensure we provide a high-quality experience throughout. That’s why we undertake a thorough assessment of your site to understand your specific requirements – we understand one size doesn’t fit all.

We then work closely with you to develop a tailored service plan that best meets your needs. We know you might have questions along with way, so our support team are always on hand – and not just at the start of your contract. If you ever need to speak to us, we’re always available. That means no call centres and no long waits. We know our customers really value this. After all, your time is precious.

Of course, the level of service we provide is fundamental to the Simply Washrooms experience. Our field service team are professional, reliable and well-presented. We never use agency staff which means you really get to know your team and importantly, they really get to know your site.

Creating a service that stands out is important to us. It comes back to that point of being bespoke. We understand there may be times that you need to increase your service frequency during a particularly busy period, that’s why we’re flexible and reactive. Our specialist operating software not only guarantees we’ll always be with you on the right day at the right time but enables us to send the nearest team member to you when additional services are required.

Here at Simply Washrooms we pride ourselves on the service and support we offer our customers. We’ve recently built our online interactive customer journey that takes you through our customer experience step by step.

You’ll see it’s all about delivering a great service across the entire Simply Washroom customer journey. It’s what makes our customers happy and sets us apart from our competitors. Take a journey – the Simply Washrooms way.

Andrew Shelley, operations director, Simply Washrooms